Terms & Conditions

Last updated: 22 July, 2026

1. What KipBox provides

KipBox is a subscription software service for retail and small businesses. It lets you record sales at a point of sale, track stock across one or more locations, issue invoices and receipts carrying your own brand, record customers, suppliers, purchases and expenses, give staff limited access, and view reports on your trading.

We may add, change or remove features as the product develops. We will not remove a core feature you depend on without reasonable notice.

2. Your account

  • You must give accurate registration details and keep them up to date.
  • You are responsible for everything done under your account, including by your staff.
  • Keep your password confidential and do not share logins. Create a separate user for each member of staff and give them only the permissions they need.
  • Tell us immediately at hello@kipbox.co if you believe someone has gained unauthorised access.

3. Free trial

New accounts start with a 7-day free trial. No card is required to begin. At the end of the trial, you must choose and pay for a plan to keep using KipBox. If you do not, access to the service will be limited until a plan is active; your data is not deleted at that point (see clause 11).

4. Plans, billing and renewal

  • Plans are sold on a monthly or annual basis and are priced in Naira (₦). Current prices are shown on our Pricing page.
  • Fees are payable in advance for each billing period. Your subscription runs until the end of the period you have paid for.
  • Payments are taken through our payment provider. Your card and bank details are handled entirely by that provider — we never receive or store them.
  • If you prefer to pay by cash or bank transfer, contact us and we can activate a plan manually.
  • If a payment fails or is not made by the renewal date, access to the service may be suspended until payment is received.
  • We may change our prices. Any change takes effect from your next billing period and we will give you at least 30 days' notice by email or in the app.

5. Cancellation and refunds

You may cancel at any time. Cancellation stops the next renewal; your plan continues to the end of the period you have already paid for. Fees already paid are not refundable for part of a period, except where the law requires otherwise or where we have failed to provide the service for a sustained period.

6. Your data belongs to you

All the records you put into KipBox — your products, sales, customers, suppliers and reports — remain yours. We claim no ownership over them.

You grant us a limited licence to store, process, transmit and back up that data purely so we can run the service for you, provide support and keep it secure. We do not use it for any other purpose. How we handle it is set out in our Privacy Policy and Data Protection statement.

7. Your responsibilities for other people's data

When you record details about your customers or staff, you are the data controller for that information and we act as your processor. You are responsible for:

  • Having a lawful basis under the Nigeria Data Protection Act 2023 to collect and keep it.
  • Telling those people what you record and why, if they ask.
  • Answering their requests to see, correct or delete their information.
  • Recording only what your business actually needs.

We will assist you with these requests where we reasonably can.

8. Acceptable use

You must not:

  • Use KipBox for anything unlawful, fraudulent, or for trade in prohibited goods.
  • Attempt to access another business's data, or probe, scan or test the security of the service.
  • Interfere with the service, overload it, or use automated tools to scrape or bulk-extract data in a way that degrades it for others.
  • Copy, resell, sublicense or white-label the service without our written agreement.
  • Reverse engineer or attempt to derive the source code, except where the law expressly permits it.
  • Upload malicious code, or content that infringes someone else's rights.

9. Availability and support

We work to keep KipBox available and fast, but we do not guarantee uninterrupted access. Availability may be affected by maintenance, upgrades, or failures at our hosting, network or payment providers. Where planned maintenance will cause downtime, we will give notice where we reasonably can.

Support is provided by email at hello@kipbox.co during business hours.

10. KipBox is a record-keeping tool, not professional advice

Reports, profit figures, stock valuations and tax-related totals produced by KipBox depend entirely on what is entered into it. They are for your own management use and do not constitute accounting, tax, financial or legal advice. You are responsible for checking any figure before relying on it for a filing, a return or a decision, and for meeting your own tax and regulatory obligations.

11. Suspension and termination

You may close your account at any time by contacting us.

We may suspend or terminate your account if you seriously or repeatedly breach these terms, if your subscription remains unpaid, or if we are required to by law. Except where the breach is serious or unlawful, we will warn you and give you a chance to put it right first.

After termination we will keep your data available for a reasonable period so you can retrieve it, then delete or anonymise it in line with our Privacy Policy. Please export anything you need before you close your account.

12. Intellectual property

KipBox, its software, design, name and logo belong to us. These terms give you a limited, non-exclusive, non-transferable right to use the service while your subscription is active — nothing more. Your own business name, logo and content remain yours.

13. Third-party services

KipBox relies on third parties for payments, hosting and email delivery. We choose them with care, but we are not responsible for their acts or omissions beyond what our contracts with them allow us to recover. Their own terms may apply to you when you use them — for example when you enter card details on a payment provider's page.

14. Changes to these terms

We may update these terms. We will post the new version here and update the date at the top. For material changes, we will give at least 7 days' notice by email or in the app. Continuing to use KipBox after a change takes effect means you accept it. If you do not accept it, you may cancel before it takes effect.

15. Contact

KIPBOX
A Product of Dignity Technology Limited
Email: hello@kipbox.co